新冠病毒 (COVID-19) 最新信息更新

自新冠病毒 (COVID-19) 爆发以来,七海国际一直与全球当地政府及权威机构积极配合协作来保障我们全部客户和工作人员的安全。 我们会努力持续更新您只要有任何情况发生改变或者我们收到任何更多的信息。 请阅读以下最新的更新。

国家或地区状态 - 最后更新于 29.06.2020 9:00 UTC

各国或地区最新的取件与派送状态罗列于下。

供您参考:

绿色 = 正常的完整服务

桔色 = 某些服务受到延误

红色 = 某些服务暂时暂停

 

Country or Region

Status

Australia

Local deliveries and collections running as normal

Austria

Local deliveries and collections running as normal

Belgium

Local deliveries and collections running as normal

Canada

Local deliveries and collections running as normal

China

Local deliveries and collections running as normal

Denmark

Local deliveries and collections running as normal

France

Local deliveries and collections running as normal

Germany

Local deliveries and collections running as normal

Europe & Other EU

Local deliveries and collections running as normal

Hong Kong

Local deliveries and collections running as normal

Ireland

Local deliveries and collections running as normal

Italy

Local deliveries and collections running as normal

Malaysia

Local deliveries and collections running as normal

Netherlands

Local deliveries and collections running as normal

New Zealand

Local deliveries and collections running as normal

Portugal

Local deliveries and collections running as normal

Singapore

Local deliveries and collections running as normal

South Africa

Local deliveries and collections running as normal

Spain

Local deliveries and collections running as normal

Sweden

Local deliveries and collections running as normal

Taiwan

Normal operations for all imports.

Thailand

Local deliveries and collections are running as normal, however some deliveries are subject to a delay

United Kingdom

Local deliveries and collections running as normal. Depot visits not permitted.

USA

Local deliveries and collections running as normal in most states. Those few states under the stay at home order are experiencing some delays.

 

Country

Status

Currently no countries or regions have any service suspensions.

 

Country

Status

Currently no countries or regions have complete service suspensions.

 

April 28th, 2020 - Extension to Free Storage policy

In response to various lockdown extensions in some countries, Seven Seas Worldwide will extend the amount of free storage until May 18th.  This is only for customers who's shipments cannot be delivered due to lockdown and who have paid the 'Charges at Destination'.  Free storage is only available where there is a COVID-19 lockdown in operation.

For more information or if you have any further questions, please don't hesitate to contact us. 

 

April 27th, 2020 - Formal announcements due. 

We are awaiting formal announcements from the Governments in Malaysia, New Zealand and South Africa this week.  We anticipate updates to our services will follow

 

April 2nd, 2020 Changes to schedule for all shipments to Canada

All sea shipments to Canada will be scheduled to arrive THREE WEEKS after the date you have provided us as your arrival date in Canada.  Once the shipment has arrived you will then be able to arrange delivery. 

Seven Seas Worldwide have made this amendment because the Canadian Authorities advise that you isolate yourself at home for 14 days after your arrival.   This delay will then allow you time to isolate and settle before the arrival of your shipment and for the subsequent delivery arrangements to be made. 

This will only continue whilst the COVID-19 crisis continues. 

 

March 30th , 2020 – Change to MoveCube collection and delivery policy.

In order to further protect you, our customer and our staff, Seven Seas Worldwide will undertake a risk assessment at least 72hrs before the collection and delivery of any MoveCube. 

The risk assessment will require you to answer a series of simple questions to establish the risk of cross contamination.   We kindly ask that you be clear in your responses which will cover your current health status and wellbeing of those close to you.  Failure to answer these questions will result in some MoveCube’s being rescheduled or cancelled.  We do appreciate your co-operation and support at this time.

 

27.03.2020 - Free storage to customers deliveries impacted by changes in transportation and shipping. 

Owing to changes in transportation and shipping status we are seeing across the globe, it may not be possible for Seven Seas Worldwide to deliver a shipment to a customer.

This will be due to areas being in lockdown or because customers are not able to travel to their destination countries to receive their items.

Seven Seas Worldwide will be offering, to those customers who are affected, a period of free storage from March 1st to April 30th 2020.  

Exempt from the free storage will be customers who are using storage facilities including Student Storage, Mini Move, Baggage Worldwide or MoveCube, whereby storage had been agreed at the time of booking.

 

27.03.2020 - Use of our trolleys by customers

Seven Seas Worldwide regrets that we are unable to permit customers to use our trolley’s to move their shipments at this time in order to reduce the risk of cross contamination of the Covid-19 virus and to protect you, our customer, and our drivers.

 

25.03.2020 - Update to prohibited items shipped by air due to Coronavirus COVID-19 

Please do not under any circumstances pack any of the prohibited items listed below in your air shipment.  All shipments by air are subject to a security inspection including an X-ray scan prior to loading.  You will be subject to additional charges (from Customs) and a delay to your shipment.

Restricted items:

  • Aerosols
  • Toilet Paper
  • Toilet tissue/wipes
  • Sanitary and incontinence hygiene products
  • Facial tissues
  • Nappies and baby wipes
  • Baby formula
  • All consignments in excess of six packages
  • Disinfectants
  • Hand sanitisers
  • Alcohol wipes
  • Over the counter cold and flu pharmaceutical medications
  • Surgical masks

 

22.03.2020 新冠性病毒COVID-19 将会怎样影响我的取件及派送?

由于不停加剧的新冠性肺炎(Covid-19)局面,在此非常时期 , 七海国际作了相关调整, 为你的健康,我们所有客户的健康,以及我们自己员工的健康提供最大能力的保障.
我们要求我们的司机在为你进行送件或者取件的时候至少要与你保持2米以上的距离.所有的送件以及取件, 现在都只能在大楼外部的路边进行.这个是对我们的正常服务流程进行了调整,现在我们的司机必须只能在室外进行工作,而且所有服务的界限不能超越你的前门. 我们非常抱歉对你带来的所有不便.

• 签名 - 签名不再需要了,取而代之的是,我们的司机会将你的全名或者在场的人的全名为你在签名框内填写好.
• 照片 - 照片现在是我们送件/取件的凭证,然而,为了尊敬您的隐私,我们的司机被要求不将您本人,或者您的家人,影在照片内, 取而代之的是:
   o 送空箱 - 我们的照片会清晰的显示出一整套的空箱放在您地址的前门或者您大楼前门处的前台.
   o 取件 - 我们的照片会显示所有不是用七海国际纸箱打包的全部物品
   o 物品返送 - 我们会用单张照片或者多张照片为你一起显示全部返送回您地址的全部物品
   o 移动木屋, 在装载阶段, 会提供一系列照片为您显示木屋装载的进程,分别在木屋装载至25%, 50%, 75%以及装载完毕这些阶段性照片.
   o 移动木屋, 在卸载阶段, 会提供照片为你显示当您的木屋刚被打开准备卸载时的样子
• 取件收据 - 如果您需要,我们还是可以为你提供取件收据,否则的话,取件收据将会连同我们司机自己的取件单据被一并完成并上载至我们的系统.

 

18.03.2020 

由于近期我们客户服务中心的电话数量增加,您可能会在与我们团队的一名成员通话时遇到一些延迟。因此,我们强烈建议您使用我们的网站,以便获取报价。